Contact Us
Thank you for using DuRT! Whether you encounter any technical issues, have valuable feature suggestions, or are interested in business cooperation, we sincerely welcome you to get in touch with us through the official channels below.
Official Channels
1. Official Support & Feedback Email
- Email: dufuture@outlook.com
- Best for:
- Bug reports, crash logs, or audio hardware compatibility feedback
- Founding lifetime backer inquiries and perk verifications
- Enterprise volume purchasing, education licenses, and press inquiries
2. Community Group (QQ)
- QQ Group ID:
979150880 - Best for:
- Real-time discussion, beta testing, and community support
Tips for Submitting Feedback
To help us quickly diagnose and resolve your issue, we recommend including the following information in your email:
- Hardware & OS: e.g., Apple Silicon (M1/M2/M3/M4) or Intel, macOS version;
- DuRT App Version: e.g., Version 2.2.2;
- Diagnostics Information:
- In DuRT, go to Settings ➔ About;
- Under Diagnostics Info, click to copy the system environment diagnostic snippet and paste it into your email;
- Steps to Reproduce or Screenshots/Screen Recordings.